What Information We Hold and Why
When you open an account, we collect the details you provide — your name, contact information, and the payment method you choose to use. If you deposit via bKash, Nagad, or Rocket, we record the transaction reference and amount to match it to your account wallet;
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we do not store your mobile banking PIN or full wallet credentials. We also collect device and session data — your browser type, IP address, and pages visited — to keep your account secure and to detect unusual login activity. If you contact our support team,
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that conversation is stored so we can follow up accurately. We keep your data only as long as your account is active or as required by applicable law. You can request a copy of the data we hold on you, ask us to correct inaccurate records,
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or request deletion where no legal obligation requires us to retain it. Availability of these rights depends on your local law and the eligible region your account falls under. We do not sell your personal data to third parties.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.